Sewer Backup

There are three main types of contaminated water that can cause a lot of damage to your home and each type needs to be addressed appropriately. The first category is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

The second category is from grey water, which has a significant level of contamination. This contamination could be caused from a washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

The third category is called black water, which is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. This water contamination could be caused by flooding from rivers or streams, water from beyond the toilet trap, water from the toilet with feces, or standing water that has begun to support microbial growth.

Sewage backup can happen at any time. Call our professionals first so we can start the clean up and restoration process and help to prevent further damage.

For Immediate Help

NOTE: If this is an emergency requiring Fire Department, Ambulance or Police, call 911.

Our restoration team is available 24/7 so don’t hesitate to call us now:

Phone: 250-426-8321
Toll: 1-855-426-8321

Insurance Claims: Time Is Of The Essence

As the property owner, you have the final say in who does work on your home – this means that you can call us before you call your insurance company to ensure that things get taken care of immediately. Expediting insurance claims with efficient, quality restoration work benefits everyone: the client and the insurer.

At New Dawn Restorations we understand the dynamics involved with processing claims and work with all parties to ensure all restoration work exceeds expectations. The insurance company wants to know that all efforts were in place to stop any further damage – that’s where we come in! Disaster can strike your home at any time and we understand how stressful this can be. The first priority is getting your family safe and then calling in the professionals to start restoring your beloved home. Let us handle some of the stress so you can focus on other issues arising.